eTeacherGroup’s sales forces is comprised of over 120 agents, speaking 9 different languages and capable of selling a wide variety of different products 24/7.
Managing such a sales force, while maintaining the highest standards is a true challenge, it requires detailed registration process planning, good reporting, state of the art CRM, and much more.
Over the years we have come to realize that the key to successfully running a large size multilingual international sales force is believing in our agents! Understanding that each agent acts as eTeacherGroups ambassador and the front line of communication with any potential customer makes the decision of investing heavily in recruitment and training into a no brainer.
We aim for a long term relationship with each of our agents and have been successful in reaching low turnover rates, high seniority and strong organizational commitment, this has been achieved by creating a flat organizational structure, implementing rotational responsibility and providing career developments opportunities (100% of call center management began as agents).
Each represented is carefully selected through a three part interview process, once accepted agents undergo a two week extensive orientation, in their mother tongue, emphasizing real on the job skills, all sales agents are provided with relevant sales scripts that has gone intensive AB testing and NLP research, each script is translated for a specific market, taking into consideration cultural differences and consumer habits.
Once sales agents are on the floor trainers and shift managers will assist them by providing live feedback to cut down the learning curve to a bare minimum. The quality assurance department monitors inbound and outbound calls, analyzing individual results and pointing out team trends, providing both agents and managers with effective feedback.
eTeacherGroup has become a leader outbound telemarketing by understanding it’s not about having the right opportunities, it’s about handling the opportunities right.