A Global Team of 300 Teachers Worldwide
All of our teachers are certified teachers with an academic background, highly qualified, experienced and truly passionate about their profession. Our global team is spread all over the world: USA, Brazil, Seoul, Europe, and elsewhere. We recruit, train and schedule hundreds of teachers worldwide on a daily basis. Over the years, eTeacher has developed software tools in order to support the challenges of large scale online synchronous learning. We run thousands of group classes led by our teachers every week in all time zones and in 8 different languages!
Strong Content Development Capabilities
Our team of scholars, pedagogical experts, instructional designers, creative multimedia developers, and program managers have worked together to develop a unique and rich library of educational content. Our content team is responsible for researching, writing, gathering, organizing, and editing content for publication on our LMS. These content include prose, graphics, pictures, recordings, videos, and other materials that contribute to the learning experience.
Global Customer Acquisition Expertise
eTeacher takes the most advanced and up-to-date marketing methods used in the most competitive industries, and applies them to education! Every year our online schools grow significantly around the world due to this unique knowledge. Since 2000, we have been researching and experiencing digital marketing, while using this knowledge to acquire new students over the internet. This ability has turned eTeacher from “just another” education company to a “high growth” virtual school chain that operates in an endless global market. The combination of our professional marketing knowledge and the fact that we operate in 8 major languages, including English, Spanish, Portuguese, Arabic and Korean, opens our virtual school doors to billions of potential students.
Multilingual Call Centers at 4 Different Locations
In order to support our schools and students around the globe, we have established a group of call centers that can provide services to our schools and students in 8 different languages. Over 200 academic advisors, customer care and technical support representatives are available 24/7 to serve our students. We currently operate 4 call centers: 2 in the Middle East, 1 in East Asia and 1 in Latin America. Our academic advisors have a comprehensive understanding of our business, product and call center operations. They represent the company culture, mission, core values and vision and understand their role in achieving business goals. Our call centers use cutting edge CRM and telephony technology, and all services are monitored by an advanced reporting system.
Strong Business Intelligence
In order to grow quickly while maintaining high standards of education, we have developed an impressive business intelligence reporting system. eTeacher employs a team of software developers and data scientists that develop and maintain our data warehouse. Our unique Business Intelligence tools and applications allow us to optimize all of our processes, including marketing, sales, customer service, courses, and teacher-evaluation. On top of that, we created very unique predictive algorithms to optimize marketing as well as retention and churn trends. The combination of traditional teaching and advanced analysis tools are responsible for our consistent growth.
Our constant evolution and expansion is rooted in a data-driven point of view for both short and long term processes in the fascinating world of global online education.
Software and Infrastructure
The scalability and growth of eTeacher schools are based on our ability to overcome the operational complexity involved in synchronous learning with tens of thousands of students globally. This is why we have invested and developed our own software house. Over the years, our Software R&D department have developed our School ERP system on which our virtual schools run. This system is a robust ERP for the management of all aspects of our global virtual schools. The system is constantly developing and improving since our foundation. Today, it includes the following main modules: CRM for our different call center teams, LMS (learning management system), scheduling and teacher management, campaign management system and more. This is the most comprehensive software available today for the marketing, sales and operation of global virtual schools.